Refund and exchange policy
Last updated: September 2026
Final sale
All purchases are final. Comfort Mobility Solutions does not accept returns or exchanges for change of mind, unused equipment after delivery or pickup, or because a different product is preferred.
Exceptions and defects
Refunds or other remedies apply only where required by applicable law, or when Comfort Mobility Solutions explicitly approves an exception in writing. If an item arrives defective, is the wrong item, or is not delivered as confirmed, contact us promptly with your order number so we can review the issue.
No exchanges
We do not exchange purchased or rented equipment for other models or sizes once an order is confirmed, except where required by law or approved in writing by Comfort Mobility Solutions.
Rentals
Rental equipment must be returned at the end of the confirmed rental period, clean and in working order aside from normal wear. Rental fees, delivery, pickup, damage, and late-return charges are not refundable if you end a rental early. A security deposit, when charged, is handled separately after inspection.
Contact us
For defective items, wrong shipments, non-delivery, or questions about a lawful exception, contact Comfort Mobility Solutions with your order number and details. Do not ship items back unless we ask you to.