Refund and exchange policy
Last updated: September 2026
Returns
Contact us before returning an item. Eligible unused purchased products may be returned in their original condition and packaging within 14 days of delivery. Delivery, setup, processing, and used hygiene-product charges are non-refundable unless the item is defective.
Refunds
Approved refunds are returned to the original payment method after the item is received and inspected. Bank processing times may apply. Refunds for cancelled unfulfilled orders are handled according to the order status.
Exchanges
Eligible products may be exchanged for another available item. Any price difference, delivery charge, or setup fee will be confirmed before the exchange is completed.
Rental cancellations and returns
Contact us as soon as possible to change or cancel a rental. Charges for completed rental periods, delivery, pickup, damage, and late returns are non-refundable. Early returns do not automatically reduce the confirmed rental charge.
Requesting a return, refund, or exchange
Contact Comfort Mobility Solutions with your order number, the item involved, and the reason for your request. Approval is required before any item is returned.